IT IS AGREED AND UNDERSTOOD that TRU Limousine, LLC shall be referred to herein as the "contractor" or by name and all other parties to this document shall be referred to herein as the "contractee(s)" It is agreed and understood by all parties that upon signing this document it becomes a firm and binding contract. Furthermore, all parties agree to terms and conditions detailed herein and shall be complied to without deviation. Any changes or amendments must be submitted in writing no later than 5 days prior to pickup date and shall be at the sole discretion of TRU Limousine, LLC based on availability. A thirty-five-percent (35%) NON REFUNDABLE deposit shall be due and payable upon signing this contract. Subsequent payments and deposits shall be deemed non-refundable. Final payment is due and payable in cash, debit card, credit card or certified funds at the date and time of the first scheduled pickup. Credit card payments will not be taken over the phone. Payments by credit card will be accepted by Visa, MasterCard, Discover and American Express. All credit cards, except debit cards chipped or swiped with a pin code will be subjected to a 4% bank service charge fee. Overtime payments are Cash Only! Payments made online are subject to a 4.0% handling fee. All overtime shall be paid in cash only and is due at occurrence. Payments will be made to the driver before arriving at the drop off location, not after you have arrived. Overtime is charged by the hour and commences 5 minutes after the scheduled time. This is a grace period and not free time. It shall be understood that 6 minutes overtime will be charged one full hour.
Cancellation: It shall be understood that cancellation of this contract no later than 15 calendar days of the scheduled date shall be acceptable with all payments and deposits being forfeited. Any cancellation of this contract later than 5 days , the contractee agrees to pay the full balance of this contract. Any cancellation of any part of this contract shall deem the entire contract cancelled.
The contractee accepts responsibility for any and all damages, thefts or destruction of both the interior and exterior of the vehicle(s) caused by themselves or parties that he/she allows into the contracted vehicle. Contractee agrees to pay a charge of $15.00 per missing or broken glasses, a sanitation fee of $250.00 in the event of vomit, fluid spill or severely dirty interior left by parties they allow into the contracted vehicle. Severely dirty shall be known as above and beyond the normal use. Situations whereas food and garbage has been strewn throughout the contracted vehicle shall be deemed a sanitation event and contractee will be charged for those conditions. Contractee agrees that no smoking, drug use or underage persons(21) shall be allowed into a contracted vehicle when alcohol is present.
TRU Limousine, LLC agrees to provide you with a clean and safe vehicle. All drivers possess a CDL license with passenger endorsement and all have Federal and State commercial licenses. Drivers shall not be subjected to profanity, physical or verbal abuse by any passenger of the contracted vehicle. Privacy partitions will remain open on all trips. What we guarantee is basic service. You are guaranteed basic radio, heat and or Air Conditioning. Although our vehicles are loaded with many amenities, we can only guarantee the basic and fundamental options that are necessary for vehicle operation. It is your responsibility to inspect the vehicle upon arrival and to bring any deficiencies to the attention of the driver. Vehicles equipped with lavatories are for your convenience and shall be used for liquid waste only. If you or your party eliminates solid waste, you will have caused the foul smell and we cannot remedy this until after the vehicle returns to our office.
In the event of mechanical failure, TRU Limousine, LLC reserves the right to make a comparable substitution. In the event we have advance notice of a vehicle being taken out of service, we will contact you and advise of available options. If we cannot come to an agreement on an acceptable substitution, we will allow you to cancel your contract and receive a full refund. If a vehicle becomes disabled en route to your service, we will send a comparable substitution at no extra charge to you. It is agreed that no person shall cause any contracted vehicle to be overloaded past the passenger capacity of any contracted vehicle. It is further understood that all passengers shall discharge themselves from the vehicle orderly and shall check for personal items before departing the contracted vehicle. TRU Limousine, LLC shall not be responsible for any items left in a contracted vehicle. It is your responsibility to check the vehicle for personal items. It is agreed and understood that TRU Limousine, LLC shall not be held liable or responsible for delays in traffic, road blocks, alternate route delays as a result of the mis- direction of the driver by passengers. Delays for inclement weather shall also be the responsibility of the contracted party. In the event of a State of Emergency issued by the Governor, we will allow you to reschedule your event within 30 days of the original date. Monies will not be transferable or refunded.
Contracting person agrees that all claims and or complaints must be submitted in writing to TRU Limousine, LLC no later than 14 days after scheduled event. Moreover, should it be deemed necessary for TRU Limousine, LLC to enlist attorneys or collection agencies to assist in collection of monies due for non payment of services or a breach of this contract, it shall be at the expense of the contracted party. Failure to comply with any or all terms and conditions of this contract may result in termination of your ride, forfeiture of all payments and deposits The contracted party acknowledges that upon, reading and understanding the terms and conditions of this contract, hereby agrees by signing and has obtained an original copy of this contract.